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Guiding citizens online towards their answers
For the city of Rotterdam I designed an online tool that answers the most urgent questions of citizens and refers them to the right physical place for more in depth information.
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Improving planning software for KLM operations
For KLM Royal Dutch Airlines I iteratively improved the user experience design of automated planning software used to handle disruptions in operations.
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There's more in the making, check back soon to see new case studies :)